Privacy Policy

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Last Updated: November 12, 2025

This Privacy Policy describes how HG Detailing (“we,” “our,” or “us”) collects, uses, stores, and protects information obtained from customers (“you,” “your,” or “Customer”) through our website, text, phone, or in-person interactions. By using our services or booking an appointment, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to perform detailing services, communicate with customers, and maintain business records. This may include:

• Personal Information: Name, phone number, email address, billing address, and vehicle details.
• Service Information: Type of service, appointment date, pricing, and work details.
• Communications: Text messages, calls, or emails used for scheduling and service coordination.
• Photos and Videos: Before, during, and after service images of your vehicle, taken for documentation and proof of condition.
• Website Data (if applicable): General traffic analytics such as form submissions or site visits.

HG Detailing does not collect or store sensitive financial data, such as credit or debit card numbers, as we currently accept cash and check only.

2. How We Use Information

HG Detailing uses customer information solely for legitimate business purposes, including:

• Scheduling and performing detailing services.
• Documenting vehicle condition before and after service.
• Protecting the Company against false or fraudulent claims.
• Communicating with customers about services, scheduling, or policies.
• Recordkeeping and compliance with legal or tax requirements.

We do not sell, rent, or trade your personal information to any third party.

3. Photos and Vehicle Documentation

3.1 HG Detailing takes before, during, and after photos and/or videos of each vehicle without requiring prior consent.
These images are a standard part of service and are used for:

• Documentation of vehicle condition before work begins.
• Quality assurance and proof of completed work.
• Protection against liability, damage disputes, or fraudulent claims.

3.2 Photos or videos may also be used for marketing or promotional purposes (such as on social media, the company website, or advertising materials).
Customers who do not wish their vehicle images used for marketing may opt out by notifying HG Detailing before service begins.

4. Information Sharing

We may share limited customer information only in the following circumstances:

• With consent: When you request or authorize sharing (e.g., referrals, photos, testimonials).
• For legal compliance: When required by law, subpoena, or court order.
• With service providers: For administrative or professional support (e.g., accounting, IT, website maintenance), all of whom are bound by confidentiality.

HG Detailing does not sell or disclose customer information to outside marketing or advertising companies.

5. Data Retention

HG Detailing retains customer records and related vehicle documentation (including photos) for as long as necessary to conduct business, maintain records, or comply with legal obligations.
When no longer required, information is securely deleted or destroyed.

6. Security

We implement reasonable administrative and physical measures to safeguard customer data against unauthorized access or misuse.
While we take precautions, no data storage method is completely secure, and HG Detailing cannot guarantee absolute protection against all threats.

7. Your Rights

You have the right to:

• Request access to your personal information.
• Request correction or deletion of inaccurate data.
• Withdraw permission for marketing photo use at any time.

Requests may be made via phone, text, or written notice.

8. Minors

Our services are intended for adults (18+). We do not knowingly collect information from minors.

9. Policy Updates

HG Detailing reserves the right to update or modify this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

For questions or requests regarding this Privacy Policy, contact:

HG Detailing
Ringle, Wisconsin, USA
715-581-2434
haydengrezenski00@gmail.com